IMPORTANT INFORMATION
AIRPORT Cancun International Airport (CUN) is the second busiest airport in Mexico. With over 200 flights a day, Cancun International Airport has recently undergone a massive expansion project to accommodate the influx of passengers and cargo for years to come.
IMMIGRATION & CUSTOMS When you reach the arrivals terminal, you will be guided to the immigration hall where you will form a line and wait for your turn with the immigration officer. You will supply the officer with your passport and answer a few routine questions about the nature of your stay. Regarding customs for European travelers, and US, all you need to do is produce a current passport in order to enter and leave Cancun. You may be required to complete an immigration form when entering Mexico. Please note the Immigration Officer will return a small section of this form which is required when exiting Mexico. Please ensure you keep this Immigration form safe and have it with you when you return to the airport.
HOW TO GET TO THE TRANSPORTATION Once you pass through immigration, you will pick up your bags at the baggage claim and exit through the Arrival gate. Once outside, find the nearest Mayan Sky representative holding your Company or Group logo. It is easy to find your Mayan Sky representative when you arrive at the airport. They will be standing in the ground transportation waiting area, holding your COMPANY or GROUP logo.
INCLUSIONS IN PRIVATE TRANSPORTATION Air-conditioned vehicles Meet & Greet at the airport by MAYAN SKY bilingual (Spanish - English) uniformed Staff (pink shirt and navy blue slacks) Federal Tax
IMPORTANT NOTES * In the event of any delays or cancellations, please ensure you contact Mayan Sky at least 24hours in advance; if Mayan Sky are not informed within 24hours full cancellation charges will apply: Not notified flight cancellation: 100% penalty charge No-Shows: Subject to 100% penalty charge * According to International Security Flight Procedures, all passengers should arrive to the Airport 2-hour prior flight departure time. Please note that when selecting your departure transportation. Also please consider a 30 minute transfer from Cancun Hotel Zone/Downtown to airport and 1 hour from Riviera Maya to airport.